ESLvideo Quiz
Making a Dental Appointment
This video models scheduling dental appointments, including asking for preferred times, confirming details, and discussing payment options.
Listening
Quiz
Watch the video and answer the quiz questions.
Receptionist: Happy Teeth Dental Barbara speaking would you please hold? Thanks for holding. How can I help you today?
Patient: Hi I'd like to schedule an appointment.
Receptionist: Okay have you been here before?
Patient: I have.
Receptionist: May I have your name and date of birth please?
Patient: My name is Mabel Undomiel: u n d o m i e l. And my birthday is 9/22/78.
Receptionist: Got it, what kind of appointment are you scheduling today?
Patient: Just a general cleaning.
Receptionist: Do you have a preferred time and day of the week?
Patient: Mornings are best for me.
Receptionist: It looks like the first available morning is Monday the 10th at 8:00 a.m.
Patient: Could we do the 11th? I have a meeting that day.
Receptionist: I have the 11th at 9:30. Would that work?
Patient: Yeah that's good for me.
Receptionist: Perfect I've got you down for Tuesday the 11th at 9:30. Will you be using insurance for this appointment?
Patient: No, I'm paying out of pocket.
Receptionist: Got it. The out of pocket cost for a general cleaning is 150.
Patient: All right, no problem.
Receptionist: Is there anything else I can help you with today?
Patient: That's it. Thank you so much.
Receptionist: All right we'll see you on the 11th at 9:30. Have a great rest of your day.
Patient: Thanks, you too. Bye.
Patient: Hi I'd like to schedule an appointment.
Receptionist: Okay have you been here before?
Patient: I have.
Receptionist: May I have your name and date of birth please?
Patient: My name is Mabel Undomiel: u n d o m i e l. And my birthday is 9/22/78.
Receptionist: Got it, what kind of appointment are you scheduling today?
Patient: Just a general cleaning.
Receptionist: Do you have a preferred time and day of the week?
Patient: Mornings are best for me.
Receptionist: It looks like the first available morning is Monday the 10th at 8:00 a.m.
Patient: Could we do the 11th? I have a meeting that day.
Receptionist: I have the 11th at 9:30. Would that work?
Patient: Yeah that's good for me.
Receptionist: Perfect I've got you down for Tuesday the 11th at 9:30. Will you be using insurance for this appointment?
Patient: No, I'm paying out of pocket.
Receptionist: Got it. The out of pocket cost for a general cleaning is 150.
Patient: All right, no problem.
Receptionist: Is there anything else I can help you with today?
Patient: That's it. Thank you so much.
Receptionist: All right we'll see you on the 11th at 9:30. Have a great rest of your day.
Patient: Thanks, you too. Bye.
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See plansDiscussion Questions
- 1. What information does a patient give to schedule a dental appointment?
- 2. What can you say when you answer the phone in an office?
- 3. What can you say to conlude a phone conversation in an office?
Extra Practice
Gap-fill
Complete the follow-up practice below.
Vocabulary
Listen again and complete the sentences below using words from the word bank.
Word Bank
holding hold rest kind available out else down pocket birth
