ESLvideo Quiz

Food Delivery Conflict? What to Say in English

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This video models polite conversation skills for resolving delivery conflicts.

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Quiz

Watch the video and answer the quiz questions.

Play Video: Food Delivery Conflict? What to Say in English
1. Who is the customer talking to?
2. Where is the customer located?
3. What does the customer want the driver to do?
4. Why can't the driver leave the car?
5. What does the customer say will happen if the order is canceled?
6. What does the app say about delivery?
7. What is the building code given by the customer?
8. How does the driver respond to the customer's request?
9. What does the customer thank the driver for?
10. Who does the customer think is right?
Hello, Uber Eats. I am outside with your food. Come down and get it. Hi, I am in apartment four. Can you bring it up to my door, please? There is no parking here. I can't leave my car. You need to come down. There is visitor parking right in front of the building. Listen, I am very busy. I have other orders. Just come down to the street. I paid for door-to-door delivery. My apartment number is four. Please bring it up to my door or I will cancel the order. If you cancel, you won't get a refund. I will report this to customer service. The app says you must deliver to the door. Fine. What is the building code? It is 1 2 3 4. You can take the elevator to the second floor. Okay, I'm coming up. Thank you. See you in a minute. Who is right in this situation? The customer or the driver? Tell us in the comments. Follow for more.
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Discussion Questions

    • 1. Who is right in this situation: the customer or the driver?
    • 2. Why did the driver want the customer to come down?
    • 3. What would you do in this situation?