ESLvideo Quiz
Food Delivery Conflict? What to Say in English
This video models polite conversation skills for resolving delivery conflicts.
Listening
Quiz
Watch the video and answer the quiz questions.
Hello, Uber Eats. I am outside with your food. Come down and get it. Hi, I am in apartment four. Can you bring it up to my door, please? There is no parking here. I can't leave my car. You need to come down. There is visitor parking right in front of the building. Listen, I am very busy. I have other orders. Just come down to the street. I paid for door-to-door delivery. My apartment number is four. Please bring it up to my door or I will cancel the order. If you cancel, you won't get a refund. I will report this to customer service. The app says you must deliver to the door. Fine. What is the building code? It is 1 2 3 4. You can take the elevator to the second floor. Okay, I'm coming up. Thank you. See you in a minute. Who is right in this situation? The customer or the driver? Tell us in the comments. Follow for more.
Speaking
Chattybot
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See plansDiscussion Questions
- 1. Who is right in this situation: the customer or the driver?
- 2. Why did the driver want the customer to come down?
- 3. What would you do in this situation?