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ESLvideo Quiz

Coffee Shop Upsell Trap? ☕

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This video models coffee shop conversations, including ordering, understanding upselling techniques, and responding to unexpected charges.

Level 3 – High Beginning Quiz by: rmdcb
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Listening

Quiz

Watch the video and answer the quiz questions.

1. What does the customer want to order?
2. What does the barista suggest to add to the latte?
3. How much does the latte cost?
4. How much does almond milk cost extra?
5. What does the customer think about the extra charges?
6. What does the customer decide to do?
7. What is the new total after canceling the add-ons?
8. What does the barista say about add-ons?
9. What does the customer feel about the situation?
10. What does the video ask viewers to do?
Hi. What can I get for you today? Hi. I'll have a medium latte, please. Great. Would you like to try it with almond milk and our new vanilla syrup? It is very popular today. Oh, that sounds nice. Yes, I will try it. Perfect. That will be $9, please. Wait. $9? Why is it so expensive? The base latte is $6.50. Almond milk is an extra $1.50, and the syrup is $1. But you offered them to me without mentioning the extra charge. I thought it was a free promotion. I'm sorry, ma'am. Add-ons always cost extra. It is our policy. Well, that is very misleading. I am not paying $9 for this. So, what do you want to do? Please cancel the add-ons. Just make a regular latte. Fine. Your new total is $6.50. Thank you. Has a barista or waiter ever tricked you like this? Yes, I paid extra, or no, I always check. Tell us in the comments. Follow for more.
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Discussion Questions

    • 1. If someone pulls a trick on you like this, what do you do?
    • 2. What do you think about the price of the latte?
    • 3. What would you do in this situation?