ESLvideo Quiz
Customer service
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Listening
Quiz
Watch the video and answer the quiz questions.
[PHONE RINGING] [PHONE RINGING] >> DIEGO: Customer service. >> SARAH: Hi, yeah, I’m calling because there's something wrong with my phone. >> DIEGO: Customer service, hello? >> SARAH: Yeah, hi. I’m calling because there's something wrong with my phone. >> SARAH: My, uh, my texts won't send.
>> DIEGO: Mhm. >> DIEGO: Mhm. Okay. >> SARAH: Um, can you help me fix it? >> DIEGO: Yeah, I’m gonna need your name and your phone number please? >> SARAH: Yeah, it's Sarah and why do you need my number? >> DIEGO: Yeah, I'm gonna need your number. Um, I’m just gonna need your number. >> SARAH: Sure it's 555... >> SARAH: 2 1
>> DIEGO: Okay, 5...5...5... >> SARAH: 2 1 8
>> DIEGO: Okay. Calm down. >> DIEGO: 2 1 8
>> SARAH: 8 1 >> SARAH: 8 2
>> DIEGO: 8... stop going so fast. >> DIEGO: 8 1 8 2. Got it, got it. >> SARAH: Okay, now what? >> DIEGO: Sarah, are you married? >> SARAH: No. >> DIEGO: Okay, do you have a boyfriend? >> SARAH: No! What the [BLEEP] does that have to do with anything? >> DIEGO: Hey, just please answer the questions lady. Please. >> SARAH: I'm so confused.
>> DIEGO: I need to fix your phone. >> DIEGO: Do you want to fix it? Yes or no?
>> SARAH: I mean, I would like to fix the problem, yeah, but... >> DIEGO: Can we continue? >> SARAH: Yes.
>> DIEGO: Can we continue? >> SARAH: Yeah.
>> DIEGO: Okay, are you attracted to hispanic guys? >> SARAH: Alright that's it! What the [BLEEP] is going on? This is ridiculous. >> DIEGO: Okay, calm down, calm down. >> SARAH: No, no! This is absurd. I'm calling because I have a problem I need to fix and you're blatantly objectifying me.
>> DIEGO: Excuse me, lady. Excuse me lady. >> DIEGO: Okay. Okay.
>> SARAH: This is so typical of a man! >> SARAH: Misogynistic, entitled, disrespectful and immature.
>> DIEGO: Lady excuse me. Please don't raise your voice. >> DIEGO: Excuse me, please don't raise your-
>> SARAH: This is why men are ruining the world. >> DIEGO: Okay, hmm. Please, don't raise your voice. >> SARAH I want to speak to your manager.
>> DIEGO: Okay. Please hold. >> SARAH: Right now please. >> DIEGO: Customer service. >> SARAH: Yes, hi. Is this the manager? >> DIEGO: Yes. That's exactly who I am. >> SARAH: Well, you sound a lot like the last guy I talked to. >> DIEGO: Yeah, everybody says that. Can I help you with something? >> SARAH: Yeah, um, I’m trying to fix the messaging on my phone, and the last guy I was talking to was asking me like ridiculous questions.
>> DIEGO: Mmhm. Mmhm. Mmhm. Okay. I'm really sorry about that. I apologize deeply. >> SARAH: Thank you, I appreciate that. So, can you help me with my problem? >> DIEGO: Of course, that's why I’m here, what's your name? >> SARAH: It's Sarah. >> DIEGO: Okay and what are you wearing right now Sarah? >> SARAH: Are you [BLEEP] kidding- You know what? A guy like you isn’t even worth it. You are incredibly pathetic and I feel sorry for you. And you know what the sad thing about someone like you is? You're probably so disappointed with your life and so unhappy in your marriage. Yeah, I feel sorry for your wife, she deserves better. >> DIEGO: So, um... So you're not going to tell me what you're wearing?
>> DIEGO: Mhm. >> DIEGO: Mhm. Okay. >> SARAH: Um, can you help me fix it? >> DIEGO: Yeah, I’m gonna need your name and your phone number please? >> SARAH: Yeah, it's Sarah and why do you need my number? >> DIEGO: Yeah, I'm gonna need your number. Um, I’m just gonna need your number. >> SARAH: Sure it's 555... >> SARAH: 2 1
>> DIEGO: Okay, 5...5...5... >> SARAH: 2 1 8
>> DIEGO: Okay. Calm down. >> DIEGO: 2 1 8
>> SARAH: 8 1 >> SARAH: 8 2
>> DIEGO: 8... stop going so fast. >> DIEGO: 8 1 8 2. Got it, got it. >> SARAH: Okay, now what? >> DIEGO: Sarah, are you married? >> SARAH: No. >> DIEGO: Okay, do you have a boyfriend? >> SARAH: No! What the [BLEEP] does that have to do with anything? >> DIEGO: Hey, just please answer the questions lady. Please. >> SARAH: I'm so confused.
>> DIEGO: I need to fix your phone. >> DIEGO: Do you want to fix it? Yes or no?
>> SARAH: I mean, I would like to fix the problem, yeah, but... >> DIEGO: Can we continue? >> SARAH: Yes.
>> DIEGO: Can we continue? >> SARAH: Yeah.
>> DIEGO: Okay, are you attracted to hispanic guys? >> SARAH: Alright that's it! What the [BLEEP] is going on? This is ridiculous. >> DIEGO: Okay, calm down, calm down. >> SARAH: No, no! This is absurd. I'm calling because I have a problem I need to fix and you're blatantly objectifying me.
>> DIEGO: Excuse me, lady. Excuse me lady. >> DIEGO: Okay. Okay.
>> SARAH: This is so typical of a man! >> SARAH: Misogynistic, entitled, disrespectful and immature.
>> DIEGO: Lady excuse me. Please don't raise your voice. >> DIEGO: Excuse me, please don't raise your-
>> SARAH: This is why men are ruining the world. >> DIEGO: Okay, hmm. Please, don't raise your voice. >> SARAH I want to speak to your manager.
>> DIEGO: Okay. Please hold. >> SARAH: Right now please. >> DIEGO: Customer service. >> SARAH: Yes, hi. Is this the manager? >> DIEGO: Yes. That's exactly who I am. >> SARAH: Well, you sound a lot like the last guy I talked to. >> DIEGO: Yeah, everybody says that. Can I help you with something? >> SARAH: Yeah, um, I’m trying to fix the messaging on my phone, and the last guy I was talking to was asking me like ridiculous questions.
>> DIEGO: Mmhm. Mmhm. Mmhm. Okay. I'm really sorry about that. I apologize deeply. >> SARAH: Thank you, I appreciate that. So, can you help me with my problem? >> DIEGO: Of course, that's why I’m here, what's your name? >> SARAH: It's Sarah. >> DIEGO: Okay and what are you wearing right now Sarah? >> SARAH: Are you [BLEEP] kidding- You know what? A guy like you isn’t even worth it. You are incredibly pathetic and I feel sorry for you. And you know what the sad thing about someone like you is? You're probably so disappointed with your life and so unhappy in your marriage. Yeah, I feel sorry for your wife, she deserves better. >> DIEGO: So, um... So you're not going to tell me what you're wearing?
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See plansDiscussion Questions
- 1. What problem did Sarah have with her phone?
- 2. Why did Diego ask personal questions?
- 3. How did Sarah feel about Diego's questions?